Simetra Solutions UK is a trading name of CLJE Ltd. CLJE Ltd is a data controller for your information - Information Commissioner's Office Registration - ZB767885

1. Information We Collect

We collect different types of information when you visit our Website:

a. Personal Data
Personal data refers to information that can identify you as an individual, such as your name, email address, and phone number. You may provide personal data when you fill out forms, subscribe to newsletters, or communicate with us.

b. Non-Personal Data
We collect non-personal data through tools like cookies, which may include:

• Browser type
• Device type
• IP address
• Pages visited
• Time spent on pages

We use this data for statistical purposes, to see how well different parts of our website performs, to help diagnose any errors generated on our website, and also to track security events like failed logins.

2. Use of Google Analytics

We use Google Analytics to better understand how visitors use our Website. Google Analytics uses cookies to collect data such as your IP address, browser type, and pages visited. This information is used to compile reports and improve the Website’s functionality and user experience. This may not always be enabled or used on every page.

Google Analytics may collect information such as:

• The website you came from (referrer)
• The actions you take on our Website
• Time spent on the Website
• Other interactions with the Website

For more information on how Google collects and processes data, please visit Google's Privacy Policy.

3. Use of Google Ads or Advertising Services

We do not use Google Ads or third party advertising services on this website.

4. Cookies

Cookies are small data files stored on your browser or device when you visit our Website. We use cookies to personalize your experience, analyze site traffic, and provide targeted advertisements.

5. How We Use Your Information

We may use your information for the following purposes:

• Process orders placed on our website.
• Send you invoices and important service updates which may directly affect the services you are signed up to.
• To improve our Website’s performance and user experience.
• To analyze Website traffic using Google Analytics.
• To communicate with you, if you have provided contact information.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties. However, we may share data with trusted third parties such as:

• Google (for Analytics).
• Payment Processing proiders.

7. Your Data Rights

Depending on your location, you may have certain rights under data protection laws, including:

• The right to access and request a copy of your personal data.
• The right to request correction or deletion of your personal data.
• The right to object to or restrict certain types of processing.
• The right to opt out of Google Analytics and Google Ads tracking, as described above.

If you wish to exercise any of these rights, please contact us at support@simetra.uk

8. Data Security

We use reasonable technical and organizational measures to safeguard your personal data. However, please note that no data transmission over the internet is completely secure.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this page periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: CLJE Ltd - support@simetra.uk